eCommerce Terms & Conditions

These terms and conditions apply to the products (the “Products”) available for you to purchase from our website http://shop.sunflexuk.co.uk (the “Site”). Please read these terms and conditions carefully before ordering any Products from the Site.

By ordering any Products from the Site you are agreeing to be bound by these terms and conditions and we advise that you print a copy of these terms and conditions for future reference. These terms and conditions do not affect any of your statutory rights.

1. About us
   The Site a site owned Sunflex UK Ltd (“We”) a company registered in England and Wales under company number 03989844 with its registered office at Unit B2, Rhombus Business Park, Diamond Road, Norwich NR6 6NN. The main trading address for this website is situated at the registered office.  The VAT number for Sunflex UK is GB 312 172 449.
2. Accessing the Site
   For the terms relating to the use of the website and our privacy policy please refer to www.sunflexuk.co.uk “Terms and Conditions”.

3. Your Status
   By placing an order through this Site you warrant that:
   (a) you are legally capable of entering into binding contracts; and
   (b) you are at least 18 years old.

4. How the contract is formed between us
   A legally binding contract will be formed between us when you have confirmed to us that you wish to proceed with the purchase of one or more Products, We   have confirmed to you that we will sell the Product(s) to you and we have received payment of the price and any additional monies.

When your order has been completed you will receive confirmation of the Product(s) ordered, the price paid, the estimated delivery date and your allocated order number.  If you wish to amend any part of your order once it has been accepted and payment has been made then you will need to contact us by one of the following methods:

Email: info@sunflexuk.co.uk
Telephone:  01603 258649
Post: SUNFLEX UK, Unit B1, Rhombus Business Park, Diamond Road, Norwich NR6 6NN

We may decline to sell any Product to you for any reason.  We are not obliged to tell you the reason for our decision.

5. Pricing & Warranties
   We will wherever possible list information on the Site and on each Product information page, relating to the availability of Products We sell on the Site.  Except for the information we provide on a Product information page or elsewhere on the Site we cannot be more specific about Product availability.

As we process your order you will receive communication from us if the Product you wish to order is no longer available.  We may offer you the opportunity to purchase a Product of at least equivalent specification and value to the one you have attempted to order.  This will not happen if the Product you are trying to order is temporarily out of stock.

The Site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on the Site may be incorrectly priced.  We will normally verify prices as part of our order processing procedures so that, where a Product’s correct price is less than our stated price, we will charge you the lower amount and send you the Product.  However, we are under no obligation to sell the Product to you at the incorrect lower price if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as being incorrect.   If the correct price of the Product is higher than the price stated on the Site we will normally, at our discretion, either contact you for instructions before despatching the Product, or reject your order and notify you of such rejection.

Prices are liable to change at any time but changes will not affect orders in respect of which we have already sent you a confirmation of order.

Prices are inclusive of VAT and, except as provided by condition 7 below, delivery.

6. Payment
   SUNFLEX UK uses PayPal to provide the highest level of security for payments processed through this store. PayPal ensures your security by safeguarding your financial data throughout the ordering and payment process.

Please note that if the security department suspects fraud, we have the right to cancel the transaction for security reasons.  In most cases, you will be notified of authorization or fraud issues, if they occur, before you complete the checkout process.

If you have any questions or concerns about this method of payment please contact us as detailed in clause 4 above.

7. Delivery
   We can only deliver to addresses in mainland England, Scotland, Northern Ireland and Wales and to the Channel Islands, Isle of Man, the Scilly Isles, Anglesey and the Scottish Islands.  We do not accept orders from individuals outside of these territories.

A delivery date for the Product(s) will be advised to you when your order has been confirmed by us if your address falls within a UK mainland postal code.  Any date for delivery outside of the UK mainland postal code area will be stated on the confirmation of order as “To Be Advised” or “TBA”.

Where we use a courier service for delivery, determined by the size, weight and value of the order, that service provider may require a signature at the time of delivery of the Product(s).  If the purchaser is not present a person over the age of 18 years of age with the authority of the purchaser must be available to accept the delivery.  If we are unable to make the delivery of the Product(s) on the agreed date because there is nobody at home then we will leave a card confirming that we have attempted delivery.  It will then be your responsibility to contact us to arrange a new delivery date.

Where it has not been possible to deliver the Product(s) due to no fault on our part We reserve the right to make a charge for any further attempt to deliver the Product(s).  The maximum charge We will make for any delivery, regardless of the number of Products which are the subject matter of that delivery, is £25 (Twenty-five Pounds Sterling) and We will agree the amount of the charge and any payment with you prior to attempting any further delivery of the Product(s).

8. Cancellation and return
   You can cancel your order at any time before or up to 7 (Seven) days after delivery of the Product(s).  If you wish to cancel your order you must give us clear written instructions that you wish to cancel your order either by email or by writing to the address stated in clause 4 above.

If you cancel your order before the Product(s) have been delivered to you then We will refund via PayPal the price you have paid for the Product(s) together with any additional charges that you agreed to pay.

If you wish to cancel your order within 7 days of the Product(s) having been delivered to you because you have changed your mind it will be your responsibility to return the Product(s)  complete, unused and in the same condition as when delivered.  If you have removed the Product(s) from any packaging you must have done so without damaging or marking the Product(s).  Any accessories provided must be returned with the Product(s).

If you wish to return the Product(s) to us because of a defect or because of damage to the Product(s) you must return the Product(s) to us.  We will examine the Product(s) and will either issue you with a replacement of equal specification and value or We will process a collection and refund of the price paid for the Product(s) and any additional charges you agreed to pay at the time of purchase.

We cannot cancel your order if you are unable to provide us with proof of purchase, if we believe that that you have made use of the Product(s), or if the Product(s) purchased have been customised in any way, including the application of non-standard RAL colour finishes.

9. Electronic communication
   Applicable laws require that some of the information or communications We send to you should be in writing.  When you visit this Site or send emails to us you are communicating with us electronically.  We may communicate with you by email or by posting notices on the website.  For contractual purposes, you agree to this means of electronic communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.  This condition does not affect your statutory rights.

10. Our liability
    We warrant to you that any Product(s) purchased from us through the Site is of satisfactory quality.

Our liability in connection with any Product(s) purchased through our Site is strictly limited to the purchase price of the Product(s).  This does not include or limit in any way our liability:
a) For death or personal injury caused by our negligence;
b) Under section 2 (3) of the Consumer Protection Act 1987;
c) For fraud or fraudulent misrepresentation; or
d) For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

We accept no liability for any loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time or for any indirect or consequential loss or damage of any kind however arising and whether caused by tort (including negligence) breach of contract or otherwise, even if foreseeable.

11. Notices
    All notices given by you to us must be given to us in writing by email or at the address detailed in clause 4 above.  We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 4.  Notice will be deemed received and properly served immediately when posted on the Site, 24 hours after an e-mail is sent, or three days after the date of posting of any letter.  In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail that such e-mail was sent to the specified e-mail address of the addressee.

12. Transfer of rights and obligations
    The contract between you and us is binding on you and us and on our respective successors and assigns.  You may not transfer, assign, charge or otherwise dispose of a contract, or any of your rights or obligations arising under it, without our prior written consent.

We may transfer, assign, charge, sub-contract or otherwise dispose of a contract, or any of our rights or obligations arising under it, at any time during the term of the contract.

13. Events outside our control
    We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control (“Force Majeure Event”).

A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
(a) Strikes, lock-outs or other industrial action.
(b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
(c) Fire, explosion, storm, floor, earthquake, subsidence, epidemic or other Natural disaster
(d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
(e) Impossibility of the use of public or private telecommunications networks.
(f) The acts, decrees, legislation, regulations or restrictions of any government.

Our performance under any contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period.  We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the contract may be performed despite the Force Majeure Event.

14. Waiver
    If we fail, at any time during the term of a contract, to insist upon strict performance of any of your obligations under the contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

A waiver by us of any default shall not constitute a waiver of any subsequent default.

No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 11 above.

15. Severability
    If any of these terms and conditions or any provisions of a contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

16. Entire agreement
    These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

We each acknowledge that, in entering into a contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such contract except as expressly stated in these terms and conditions.

Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these terms and conditions.

17. Our right to vary these terms and conditions
    We have the right to revise and amend these terms and conditions from time to time.

You will be subject to the policies and terms and conditions in force at the time that you order Product(s )from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if We notify you of the change to those policies or these terms and conditions before We send you the Order Confirmation (in which case We have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Product(s)).

18. Law and jurisdiction
    Contracts for the purchase of Product(s) through the Site will be governed by English law.  Any dispute arising from, or related to, such contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

Privacy and data protection policy

Cookies Policy

Our site uses cookies (very small files that are sent by us to your computer or other access device) which we can access when you visit our site in future.
There are four types of cookies:

Website functionality cookies
These cookies enable you to browse the website and use certain functionality of the website

Website analytics cookies
We use these cookies to measure and analyse how visitors use the website. This allows us to continuously improve our website and your experience.

Customer preference cookies
When browsing, the website will remember preferences you make (for example your user name, language or location). This makes your browsing experience simpler, easier and more personal to you.

Targeting cookies or advertising cookies
These cookies are used to deliver adverts relevant to you. In addition, they limit the number of times you see an advertisement as well as helping us measure the effectiveness of our advertising campaigns.

By using our website you agree that we can place these types of cookies on your device and access them when you visit the site in the future. If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies.

Information on deleting or controlling cookies is available at www.AboutCookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.

If you have any questions/comments about privacy and cookies, please email us at marketing@sunflexuk.co.uk