SUNFLEX UK is a manufacturer and supplier of glazing products and systems and as such we do not sell directly to individual consumers or end-users. Our products are sold to a network of authorised trade distributors who negotiate the sale, installation, service and support of the products we supply and manufacture.
Any personal data received to SUNFLEX UK requesting further information about our products, specifically regarding the purchase or negotiation to purchase of our systems, will be shared with one of our authorised trade distributors for this purpose.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully and if you have any questions regarding our management of your personal data please contact: Data Protection Officer, SUNFLEX UK, Unit B1, Rhombus Business Park, Diamond Road, Norwich, NR6 6NN or email [email protected]
More information about the data we share, including the information sharing agreements that we have in place with our authorised trade distributors is outlined in 3.2. For more information about SUNFLEX UK and how we work with the glazing trade you can download our guide to buying SUNFLEX UK products.
1.1 We are committed to safeguarding the privacy of visitors to the SUNFLEX UK parts shop and our customers.
1.2 This policy applies where we are acting as a data controller with respect to the personal data of our website visitors; in other words, where we determine the purposes and means of the processing of that personal data. Personal data means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, location data or an online identifier such as IP address.
1.4 In this policy, “we”, “us” and “our” refer to Innovative Design Systems Limited (t/a SUNFLEX UK). For more information about us, see Section 19.
2. How use your personal data
2.1 In this Section 2 we have set out:
(a) the general categories of personal data that we may process;
(b) the purposes for which we may process personal data; and
(c) the legal bases of the processing.
2.2 When someone visits our website we use a third party service, Google Analytics, to collect standard internet information and details of visitor behaviour patterns (“usage data“) which may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. This usage data may be processed for the purposes of analysing the use of the website. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website.
2.3 We will always make it clear when we collect personal information and will explain what we intend to do with it.
2.4 We may process information contained in any enquiry you submit to us regarding goods and/or services (“enquiry data“). The enquiry data may be processed for the purposes of offering and selling relevant goods and/or services to you. The legal basis for this processing is consent.
2.5 We may process information relating to an order with us for products and services (“order data“). The order data may be processed for the purposes of offering, selling and maintaining relevant goods and/or services to you. The legal basis for this processing is consent.
2.6 We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (“marketing data“). The marketing data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is consent. You can unsubscribe from receiving these notifications at any point by emailing [email protected] or by clicking to unsubscribe on any emails we send to you.
2.7 We may process information contained in or relating to any communication that you send to us (“correspondence data“). The correspondence data may include emails you have sent to us, telephone calls or communication by other means (including but not limited to social media contact, messenger feeds etc.). The correspondence data may be processed for the purposes of communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.
2.8 We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
2.9 We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.
2.10 In addition to the specific purposes for which we may process your personal data set out in this Section 2, we may also process any of your personal data] where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
2.11 Please do not supply any other person’s personal data to us, unless we prompt you to do so.
3. Providing your personal data to others
3.1 We may disclose your personal data to any member of our group of companies (this means our holding company and its subsidiaries) insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy. This will only ever be done in the purposes of fulfilling an order for products that you have purchased from us.
3.2 If you have made an enquiry for products that we supply we will share your data with one of our authorised trade distributors for the purposes of allowing them to prepare a quotation and to negotiate the sale of goods to you. The legal basis for this sharing is our legitimate interests, namely the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
SUNFLEX UK has an information sharing agreement in place with each of the authorised trade distributors with which we share your data with. This agreement outlines our expectations with regards to data security and privacy protection, this ensures that your data is protected to the same exacting standards to which we hold it. The trade distributor we share your information with will depend on a number of factors including (but not limited to) your location, the products you are interested in and the materials from which the product is made. You can request a list of our authorised trade distributors by emailing us at [email protected]
3.3 We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
3.4 In addition to the specific disclosures of personal data set out in this Section 3, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
4. Retaining and deleting personal data
4.1 This Section 4 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
4.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
4.3 We will retain your personal data as follows:
(a) Your enquiry data (name, email address, telephone number, address and information regarding any enquiry that you have made with us for our products) will be retained for a minimum period of one year from point of initial enquiry, and for a maximum period of five years following initial enquiry.
(b) Your order data (name, email address, telephone number, address and information regarding the purchases of products you have made from us including sizes, colours, and configurations) will be retained for a minimum period of one year from point of initial enquiry, and for a maximum period of ten years following initial enquiry. This information is kept for the purposes of providing an after-sales service and ongoing support to these products.
(c) Your marketing data (name, email address, telephone number, address and products that you are interested in) will be retained for a minimum period of one year from point of initial opt-in, and for a maximum period of three years following initial opt-in.
(d) Your correspondence data (information regarding any enquiry that you have made with us for our products) will be retained for a minimum period of one year from point of initial opt-in, and for a maximum period of three years following initial opt-in.
4.4 Notwithstanding the other provisions of this Section 4, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
5. Security of personal data
5.1 We will take appropriate technical and organisational precautions to secure your personal data and to prevent the loss, misuse or alteration of your personal data.
5.2 We will store all your personal data on secure servers, personal computers and mobile devices, and in secure manual record-keeping systems.
5.3 We will never store card payment details.
5.4 Data relating to your enquiries that is sent from your web browser to our web server, or from our web server to your web browser, will be protected using encryption technology.
5.5 You acknowledge that the transmission of unencrypted (or inadequately encrypted) data over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
6.1 We may update this policy from time to time by publishing a new version on our website.
6.2 You should check this page occasionally to ensure you are happy with any changes to this policy.
6.3 We may notify you of changes to this policy by email.
7. Your rights
7.1 In this Section 7, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
7.2 Your principal rights under data protection law are:
(a) the right to access;
(b) the right to rectification;
(c) the right to erasure;
(d) the right to restrict processing;
(e) the right to object to processing;
(f) the right to data portability;
(g) the right to complain to a supervisory authority; and
(h) the right to withdraw consent.
7.3 You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing and the categories of personal data concerned. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.
7.4 You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
7.5 In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; or the processing is for direct marketing purposes. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.
7.6 In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.
7.7 You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for the purposes of the legitimate interests pursued by us. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.
7.8 You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.
7.9 To the extent that the legal basis for our processing of your personal data is:
(a) consent; or
(b) that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract,
and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.
7.10 If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.
7.11 To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
7.12 You may exercise any of your rights in relation to your personal data by written notice to us to Data Protection Office, SUNFLEX UK, Unit B1 Rhombus Business Park, Diamond Road, Norwich NR6 6NN or by email to [email protected]
8. Third party websites
8.1 Our website includes hyperlinks to, and details of, third party websites.
8.2 We have no control over, and are not responsible for, the privacy policies and practices of third parties.
9. Personal data of children
9.1 Our website and services are targeted at persons over the age of 18.
9.2 If we have reason to believe that we hold personal data of a person under that age in our databases, we will delete that personal data.
10. Updating information
10.1 Please let us know if the personal information that we hold about you needs to be corrected or updated.
11. Our details
11.1 This website is owned and operated by Innovative Design Systems Limited trading as SUNFLEX UK
11.2 We are registered in England and Wales under registration number 03989844, and our registered office is at 1 Bunkell Road, Rackheath, Norwich NR13 6PX.
11.3 Our principal place of business is at Unit B1 Rhombus Business Park, Diamond Road, Norwich NR6 6NN.
11.4 You can contact us:
(a) by post, to Unit B1, Rhombus Business Park, Diamond Road, Norwich NR6 6NN.
(b) using our website contact form;
(c) by telephone, on 01603 424434; or
(d) by email, using [email protected]
12. Data protection registration
12.1 We are registered as a data controller with the UK Information Commissioner’s Office.
12.2 Our data protection registration number is ZA340632
13. Data protection officer
13.1 Our data protection officer’s contact details are by email to [email protected] or by phone to 01603 424434.
What are cookies?
For almost any modern website to work properly, it needs to collect certain basic information on its users. To do this, a site will create files known as cookies – which are small text files – on its users’ computers. These cookies are designed to allow the website to recognise its users on subsequent visits, or to authorise other designated websites to recognise these users for a particular purpose.
Cookies do a lot of different jobs which make your experience of the Internet much smoother and more interactive. For instance, they are used to remember your preferences on sites you visit often, to remember your user ID and the contents of your shopping baskets, and to help you navigate between pages more efficiently. They also help ensure that the advertisements that you see online are more relevant to you and your interests. Much, though not all, of the data that they collect is anonymous, though some of it is designed to detect browsing patterns and approximate geographical location to improve user experience.
Information collected by cookies and web beacons is not personally identifiable.
We collect a number of cookies from our users for various reasons, not least to track our own performance – but also to let us serve you content tailored to your own specifications, hopefully improving your overall experience of the site. Amongst other things, the cookies we use allow us to calculate how many visitors we have – anonymously, of course – and how long they stay on our site.
We do our utmost to respect users’ privacy. We believe that your experience of the site would be adversely affected if you opted out of the cookies we use.
What types of cookie are there and which ones do we use?
There are two types of cookie:
- Persistent cookies remain on a user’s device for a set period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.
- Session cookies are temporary. They allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Once you close the browser, all session cookies are deleted.
Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
Cookies that we use
Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
(a) https://support.google.com/chrome/answer/95647?hl=en (Chrome);
(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer); and
(e) https://support.apple.com/kb/PH21411 (Safari)
Blocking all cookies will have a negative impact upon the usability of many websites and if you block cookies, you will not be able to use all the features on our website. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.
If you have any questions/comments about privacy and cookies, please email us at [email protected]